Legal

SMS Terms

Text Program Terms and Conditions

By signing up for the Hillpointe Property Management Text Program ("Program"), you agree to these Text Program Terms and Conditions ("Text Terms"), which are Additional Terms under the Terms of Use which contains mandatory arbitration of disputes, a class action waiver, and a jury trial waiver, acknowledge our practices described herein and in our Privacy Policy, and authorize Hillpointe, LLC, Hillpointe Corporate Management, LLC, and related Hillpointe affiliates ("Hillpointe" or the "Company") to deliver, to the designated mobile phone number (registered or used to opt-in via short code), recurring automated promotional and other text messages, including via an autodialer (i.e., automated dialing technology). Such messages may also include AI-generated content. Communications may be recorded and processed by Hillpointe and its vendors. The Program is a Service as defined in the Terms of Use.

You are not required to accept the Terms as a condition of purchasing any property, goods or services and no purchase is necessary to subscribe to the Program. If you do agree, you consent to receiving up to ten (10) promotional Program texts per month, plus additional non-promotional texts, from Hillpointe. You understand and accept that short-form descriptions of Program message caps (up to 10 msg/mo) refer to only caps on promotional messages and not to non-promotional messages (e.g., responding to your HELP requests). Your subscription to the Program remains active until you unsubscribe.

Further, you consent to receive electronic records by subscribing to the Program, and in order to withdraw your consent you should follow the unsubscribe process outlined below, at any time. If you unsubscribe you will be removed from the Program. Your consent to receive electronic records only applies to this Program. In order to update your contact information, follow the instructions below. You may obtain paper copies of electronic records by contacting us at legal@hillpointe.com. Phones must be able to receive text messages in order to receive electronic records.

You can unsubscribe from the Program by texting any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to a Program text you receive. Text HELP for customer support. You hereby consent to receive a text message confirming that you have unsubscribed, as well as other non-promotional text messages (such as when you text the short code to join, or send us a HELP text or any unrecognized message and when we send you administrative messages).

You understand that unsubscribing to the Program will not terminate your consent to receive other kinds of text alerts, such as if you have requested Hillpointe property service text alerts. You must unsubscribe from each text program separately. Unsubscribing to the Program texts also will not unsubscribe you from emails from us. However, you can follow the unsubscribe link on our promotional emails to learn how to opt-out of Hillpointe promotional emails (you may still receive non-promotional emails from us).

You agree to promptly notify us if your phone number changes or you do not continue to own and control the device assigned by your carrier to the number you provided us by contacting us at legal@hillpointe.com.

The Program may not be available in all areas. You understand that message and data rates may apply and your carrier may charge you or deduct usage credit from your account when you text us or we text you, and you consent to that. The Program may not be supported by all carriers and all devices. We are currently able to deliver messages to the following mobile phone carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular.

Carriers are not liable for delayed or undelivered messages. You represent and warrant that you are the age of majority where you reside (18 in most states) and are a U.S. resident using your U.S. mobile number to subscribe.